BT down updates — Hundreds left without WiFi as broadband and email provider suffers outage
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HUNDREDS of BT customers were left without WiFi this morning as the broadband provider suffered an outage.
Over 500 users reported issues with the service, as per Downdetector.
Taking to X, one customer wrote: "We have had no internet ALL day !!! Seems a lot of people in our area have no internet."
BT has been contacted for comment.
Read our live blog below for the latest news and updates...
How to check if BT is down for you
One of the immediate ways to tell if BT mail is down is by checking social media like X, formerly known as Twitter.
BT may post updates on its own X account too, which you can check at .
The company also has its own service status checker for all its products available .
Reports begin to fall
Reports via Downdetector have fallen as those facing broadband issues have regained connection.
This comes as BT confirmed there are currently no known issues with its network.
What problems are users facing?
Users have reported issues with BT's broadband service this morning.
Over 90% of complaints are in relation to WiFi connection, as per Downdetector.
BT will usually share a post on X/Twitter if issues become widespread.
Customers face fresh outage
Some BT customers were left without WiFi this morning as the provider suffered an outage.
Over 580 users reported issues with the service, as per Downdetector.
Most complained of issues with their broadband while some noted problems with BT's email service.
How can I check if BT email is down?
One of the immediate ways to tell if BT mail is down for everyone - and not just you - is by checking social media like X, formerly known as Twitter.
BT may post updates on its own X account too, which you can check at .
The company also has its own service status checker for all its products available .
Am I entitled to compensation?
You may be entitled to compensation if you have suffered issues with your internet, call or mobile services.
Internet firms usually pay out £9.33 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
What problems are users facing?
The majority of users are reporting issues with BT's email service this morning.
Others are claiming the entire broadband service is down.
Responding to a user on X, the broadband company said: “We’re aware of an issue impacting BT Webmail and we’re working to fix this.
“You can access your email via BT Email app or any client email. We’re sorry for any inconvenience caused.”
Reports continue to rise
Reports have continued to rise this morning as thousands of BT users have been unable to access their broadband and email.
Over 1,250 customers have reported issues, as per Downdetector.
Credit: Downdetector BT 'aware of issues'
BT has confirmed it is aware of the issues facing customers this morning.
Responding to a user on X, the broadband company said: "We're aware of an issue impacting BT Webmail and we're working to fix this.
"You can access your email via BT Email app or any client email. We're sorry for any inconvenience caused."
More about BT
British Telecom (BT) is an internet, landline, and television service.
The service is multinational, serving customers worldwide.
Its origins can be traced back to 1846, when the Electric Telegraph Company was founded as the first public telegraph company in the world.
How to check if BT is down for you
One of the immediate ways to tell if BT mail is down is by checking social media like X, formerly known as Twitter.
BT may post updates on its own X account too, which you can check at .
The company also has its own service status checker for all its products available .
Customers complain of issues on social media
Customers have flocked to social media to vent their frustration after BT broadband started to experience issues this morning.
Taking to X, one user said: "@bt_uk hi, my bt hubhas had terrible coverage for the last couple of weeks. Can you please look into this?"
A second wrote: "Is this a joke? If you don’t have a landline and you need to check to see why Broadband is down - you have to login to your account? How do you login without Internet?"
Outage heatmap
This heat map shows where user-submitted problem reports are concentrated over the past 24 hours.
It is common for some problems to be reported throughout the day.
Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
BT customers hit with outage
BT customers have been left furious this morning after the internet provider was hit by an outage.
According to DownDetector, over 800 users have reported issues with their broadband and email.
