Tesco axes popular Clubcard trick at tills from TODAY and customers are angry
TESCO shoppers are furious as the supermarket has axed a popular feature from today.
Customers will no longer be able to pay via the Tesco app at tills, upsetting customers who enjoyed the convenience of paying and collecting Clubcard points in one go.
Starting today, March 7, the popular 'Pay In-Store' feature, previously known as Tesco Pay+, has been officially scrapped as part of a wider review of Tesco’s app functionality, leaving many customers frustrated.
An email sent to customers confirmed that this change would come into effect today, warning that the feature will no longer work, and any saved card details will be removed unless used for GetGo, Whoosh, or home delivery.
The message read: “To ensure we’re able to keep bringing out the best value and convenience, we’ve taken the decision to remove the pay in-store feature from the Tesco app.”
Customers now must pay separately after scanning their Clubcard at the till, ending the previous, simpler process.
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While Clubcard Prices and points will still be available by scanning the Clubcard or adding it to Apple or Google Wallet, many shoppers are upset at the loss of the once-simple process.
One shopper took to social media, saying: “I was so gutted when I saw this email, meant I didn't have to carry my physical card and was so handy"
Another wrote: "I been using this since the first week it came out years ago, unhappy with this. it was so much easier".
A Tesco spokesperson said: “We regularly review the payment options available to customers.
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"It’s still quick and easy to earn points and enjoy Clubcard Prices by scanning your Clubcard or adding it to Apple or Google Wallet.”
In better news for Clubcard holders, millions of Tesco shoppers can earn up to £50 in extra points through the revamped rewards game.
Plus, Clubcard members can now get double the value of points at PizzaExpress.
Until the end of April, a £1.50 voucher will save you £3 on food and drinks, as part of Tesco’s 30-year Clubcard anniversary celebration.
And for those who may have lost track of their Clubcard points, Tesco is urging customers to check for any unused points, as some shoppers could be owed hundreds of pounds.
