TECH FAIL
Virgin Media down leaving customers without internet access
See if you're owed compensation for outages
VIRGIN Media is down leaving customers without internet access.
Over 1,000 users logged the issue on Downdetector, which monitors the status of online services and reports outages in real time.
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Problems appeared this morning at around 9am but have since been resolved.
The majority of complaints are related to landline internet, while others are having access to streaming television.
Customers have taken to X, formerly known as Twitter, to complain about the issue.
One upset user said: "Oh look, Virgin Media is on fire again. Must be the weekly outage."
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While another added: "Virgin Media will crumble, worst broadband in the country."
A third moaned that their broadband had "gone down," and a fourth said their wifi was "playing up".
The media giant has over 5.8million broadband customers in the UK.
A Virgin Media spokesperson said: “We have now fully restored services for all customers, following an earlier outage.
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"We would like to apologise again to customers who were impacted for any inconvenience caused.”
You can check the connectivity status by visiting the Virgin Media website and logging into your account.
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Here customers will be able to get the latest updates on how broadband is running in their area.
It comes as customers have complained about a number of broadband providers having issues.
Community Fibre broadband went down twice last week, leaving millions of homes in London without the service.
COULD YOU BE ENTITLED TO COMPENSATION?
If you're suffering issues with your internet, call or mobile services you may be entitled to compensation.
Virgin Media says that customers can report any issues by registering online or calling the company.
According to its website, if Virgin haven't fixed the fault within 48 hours from the end of that day, you will be entitled to £9.76 credit per day until it's sorted.
Once you’ve reported the issue to the company and the service has been fully restored, any credit owed will be automatically calculated and applied to your bill.
How can I check if my broadband or emails are down?
A lot of broadband and mobile phone providers have dedicated pages where you can check the level of service on offer in your area.
For example, BT has its own page here - bt.com/help/check-service-status.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
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